Enterprise IT as a Service (EITaaS)
Enterprise IT as a Service (EITaaS)
CACI’s innovative approach to end-user support is designed to empower users while being laser-focused on delivering devices that function anywhere, communication paths that perform at peak levels, and meeting or exceeding modern standards. CACI experts provide a unique portfolio of capabilities to customers that increases the velocity of delivering services. Our enhanced end-user experience employs our Agile Solution Factory, leading-edge robotic process automation, and artificial intelligence/machine learning (AI/ML) technology to deliver omnichannel access and automated support services that increase responsiveness and quality. Our end-user support technology and expertise utilizes Agile service delivery with operations transparency that improves the end-user experience.
CACI’s integrated service delivery improves the end-user experience through the design, strategy, operations, and continuous improvement of end-user services. Our experts deliver Agile operations that enhance efficiency and transparency across our customers’ enterprises.
Whether implementing self-service, bring your own device, or commercial solutions for classified (CSfC), our experts empower end users. We recommend, test, integrate, and deploy the latest technologies from our industry partner network to transform operations efficiency and bring exceptional end-user experience to our customers.
Our team is your mission partner – proactive and adaptable in rapidly changing IT environments. We leverage our latest technology to enable productivity and unlock value for global operations. Our AI/ML technology and expertise automates service delivery and IT support, enabling proactive or automated action to avoid disruption. Our integrated operations dashboards drive transparency across the IT ecosystem, highlighting predictive areas of focus and yielding operational status visibility across all levels.
Our end-user support technology and expertise includes:
- Operations centers and help desks
- ML-driven predictive IT support
- Self-service (Tier 0)
- IT asset management and deployment
- NSA CSfC-compliant laptops and mobile devices
- ServiceNow solutions
- Multisourcing service integration (MSI)
- Data visualization through operations dashboards
- AI solutions
- Technology business management
- Virtual assistants and chatbots
- Virtual desktop solutions
- Video teleconferencing
CACI’s Agile Solution Factory (ASF) optimizes Agile software development, delivering Agile benefits at an enterprise scale. CACI’s ASF has increased end-user satisfaction of large government programs through higher quality and more secure software deployed on shorter release cycles.
Agile development is both iterative and incremental. It encourages frequent, ongoing communication with the customer, enabling rapid response to new priorities. Moving to Agile software development requires a change in culture, processes, and tools, as well as other human factors. We ease this change through training and team building, as well as efficient, predictable execution of highest priority features.
Frameworks like DevSecOps further drive efficiencies in cost savings, time-to-market, and productivity. Predictability, efficiency, and full transparency to all stakeholders are the fundamental attributes of the ASF. The same information available to the ASF is available to the government in real-time through OneScope Portal. This customizable portal houses all artifacts created in support of the mission and also includes dashboards, automated workflows, and tools. The success of CACI’s ASF centers on the ability to measure and forecast throughput and then calibrate as needed to improve performance. The ASF employs a fixed schedule, compatible with an industry-leading Agile for earned value management implementation. It also leverages a combination of both ready-to-use and custom-built tools that handle everything from integrated source control and configuration management to automated testing, containerization, and deployment.
RPA is the use of software technology – a “robot” – to automate routine tasks. RPA allows workers to capture and record existing workflows that process transactions in and between systems. RPA automates the actions, aids human decision-making, and enables users to focus on more complex, valuable work.
CACI experts in financial management, logistics, acquisitions, and human resources work with our analysts and engineers to identify customers’ processes that can be performed or aided by RPA solutions.
